Household Alerts – WhatsApp Privacy Policy

This Privacy Policy explains how Passhai Technologies Private Limited (“Passhai Technologies”, “we”, “us”, “our”) collects, uses, and protects information when you interact with our Passhai WhatsApp experience (the “Service”) as a household / consumer who wants alerts when nearby street vendors are in range.

This policy applies only to people using our Service via WhatsApp (for example, by scanning a QR code, messaging our WhatsApp number, or joining via a link). It does not cover the Passhai Vendor Android app or other websites/services.

Questions? Contact us at:
Email: [email protected]

1. What the WhatsApp Service Does

The Passhai WhatsApp Service lets households:

• Opt in to receive alerts when nearby street vendors / carts are in range
• Share a location where they want to receive alerts (for example, home or building gate)
• Choose cart categories they care about (vegetables, fruits, household items)
• Control alerts (turn on/off, pause, mute, change preferences)

To do this, the Service needs to process:

• Your WhatsApp phone number (to identify your chat and deliver alerts)
• Your location (to know where you want alerts)
• Your alert preferences (categories, language, timing controls)

2. Information We Collect

2.1 WhatsApp Account Details

When you start a conversation with our WhatsApp number, we receive and process:

• Your WhatsApp phone number (E.164 format) (for example: +917XXXXXXXXX)
• Your display name (if provided by WhatsApp)
• Message metadata such as message IDs, timestamps, and delivery status

In our backend (for example, Firebase / Firestore), we store your phone number as the identifier for your user record so we can send you WhatsApp alerts. Where practical, we may also use masked forms (for example, +91XXXXXX1234) in internal views for support.

We do not sell your phone number or share it with unrelated third parties.

2.2 Location Data

The Service is location-based, so we need to know where to send you vendor alerts.

When you use the WhatsApp chat, we may collect:

• Locations you send using WhatsApp’s Send location feature (pinned or current location)
• The coordinates (latitude, longitude) associated with that location
• A derived geohash or similar representation used in our matching system
• The time when you shared or updated that location

We do not constantly track your live GPS outside WhatsApp. We only receive the location you choose to share in the chat (and any later updates you send).

2.3 Preferences and Settings

Through menus, quick replies, and simple commands, we may store:

• Your preferred language (Hindi or English)
• Your cart categories of interest (vegetables, fruits, household items)
• Whether you currently want alerts on or off
• Optional controls such as pause/mute and timing windows

2.4 Message Content & Diagnostics

We primarily rely on structured responses (menus, quick replies, simple commands). We maintain limited technical diagnostic logs (delivery status, timestamps, error records) solely for reliability and debugging. We do not use chat content to build advertising profiles.

3. How We Use Your Information

1. Provide the Service: Recognize your number, store your location preferences, and route nearby vendor alerts.
2. Customize Your Experience: Filter alerts to your selected categories and respect muting/pause controls.
3. Operate & Improve: Debug deliverability issues and optimize proximity radius matching.
4. Security & Abuse Prevention: Prevent spam, protect households and vendors, and comply with lawful obligations.

4. Third-Party Services

We rely on trusted third-party providers to operate the service:

• WhatsApp / Meta & Approved BSPs: To route WhatsApp messaging infrastructure.
• Google Cloud / Firebase: Secure database and cloud compute for alert processing.

5. Your Choices and Controls

1. Stop Alerts: Use the stop/pause option in the chat or block our WhatsApp number anytime.
2. Update Location/Preferences: Send a revised location pin or select updated categories via chat menus.
3. Deletion Request: Email us to delete your records. See section 6 for the format.

6. How to request deletion of your data

You can ask us to delete your Passhai WhatsApp alerts account and your saved location, preferences and phone number record at any time. Email [email protected] using the format below.

• Verification: before deleting anything, we will send a verification code on WhatsApp to the registered mobile number in your request. Reply to our email with that code to confirm the request came from the account holder. Requests that are not confirmed with the correct code will not be processed.
• Timeline: once your code is confirmed, deletion is completed within 4–7 business days, and we will confirm by email when it is done.

7. Contact & Grievances

Passhai Technologies Private Limited – Support (Households)
Email: [email protected]
Phone: +91 77371 05033
Registered Address: Plot No. A4, Logix Technova, Sector 132, Noida, Gautam Buddha Nagar – 201304, Uttar Pradesh, India